Questions & Answers

Do you have questions or concerns about our products? Check out our list of Frequently Asked Questions and answers and find all the information you need. Need more details? Write to us and we will be happy to guide you!

Are Biovert products tested on animals?

No, Biovert products are never tested on animals.

Are Biovert products safe for septic tanks?

Yes. Biovert products comply with the OECD biodegradability requirements for enclosed space environments and are therefore septic tank friendly.

What is the difference between a disinfectant cleaner and a probiotic cleaner?

All soaps are technically antibacterial by definition. Nevertheless, our products do not contain specific disinfectants intended for any given bacteria. We question the necessity of using disinfectants in cleaners.

The regular use of disinfectants can destabilize the natural environment since many bacteria are instrumental in maintaining environmental balance. Also, bacteria are capable of becoming increasingly resistant and ultimately immune to disinfectants over time.

Besides, bacterial colonies can repopulate so fast, you have to wonder just how effective the antibacterial solutions we often depend upon really are.

Probiotic cleaners, for their part, contain natural ingredients that, thanks to their continuous action, help maintain the microbial balance while combating bad odors and germs even after use!

Where can I find the product Prolav Brille?

In Quebec, Prolav Brille is sold at the Jean-Coutu pharmacies, as well as in several supermarkets and department stores like IGA and Walmart.

To find the closest store to you, visit the “Nearby” section of our website.

Are Biovert products sold in large sizes?

Most health food stores and Costco carry Biovert products in large sizes of up to 10 liters. To locate the store nearest you, go to our online store locator.

Can you buy Biovert products in bulk and refill containers rather than purchasing new ones?

Yes. Simply bring your empty containers to this retailer.

Coop de la Maison Verte

5785 Sherbrooke West



Does biodegradable necessarily imply environmental?

An environmental detergent is by extension biodegradable, whereas the reverse is not necessarily the case. Several additional factors, like water toxicity, must be considered to ascertain a product’s environmental value. E.g. a cleaning product found in household wastewater can have unwanted consequences on the environment, even if it is biodegradable.

Theoretically, toxic products that biodegrade quickly are less “toxic” simply because they do not have time to penetrate living tissue and harm the environment. In practice, however, ideal conditions for biodegradation are dependant upon the area where the products are disposed of. As a result, peak biodegradability is not always possible, and this can cause the products’ toxicity to linger. What does not degrade and the by-products of primary biodegradation preserve their toxicity because they have time to infiltrate the ecosystems and adversely affect, or more precisely, kill wildlife and plant life, which in turn destabilizes the natural balance.

For example, ammonia is biodegradable but also extremely toxic for aquatic life, even in low concentrations. Also, during the first stage of biodegradation, ammonia produces nitrites. These too are highly toxic. Therefore, if biodegradation conditions are not ideal, and the ammonia and/or nitrites enter an aquatic ecosystem, this will have damaging consequences on aquatic wildlife.

Several compounds, such as nonylphenol ethoxylates, are also both biodegradable and toxic. These have been determined to be toxic substances under the Canadian Environmental Protection Act. Nevertheless, they can still be found on the list of ingredients of certain products sold in Canada.

Over and above biodegradability and water toxicity, impacts on human health must also be considered. Volatile organic compounds, or VOCs, are a perfect case in point. These are used in the composition of some biodegradable cleaning products, but they are known for their harmful effects on human health when inhaled in certain concentrations.

Basically, when shopping for green cleaning products, reading the list of ingredients is as, if not more, important than looking for the “biodegradable” claim. To learn more about all the different factors you should be considering when assessing the environmental character of a cleaning product, go to How do I make sure a cleaning product is genuinely green?

How do I make sure a cleaning product is genuinely green?

Choosing a green cleaning product can be based on numerous observations. First, “EcoLogo” certifies the product is compliant with a series of specific environmental requirements such as no phosphates, biodegradable within 28 days, etc.

Selecting concentrated formulas, i.e. either dilutable or requiring very small amounts, is environmental because of the packaging savings. E.g. if one bottle can provide 2 to 3 times the laundry loads of a same-size competing brand, the impact of consuming the product is equally reduced by 2 to 3 times.

The packaging is also a good indicator of a product’s environmental quality. The lack of excess packaging, the container’s level of post-consumer recycled content, the container’s square shape requiring less shelf and shipping pallet space – these are all features that reduce a product’s ecological footprint.

Finally, buying local products, manufactured as close to the point of sale as possible, also constitutes a green choice for obvious reasons: shorter transportation distances, and therefore, lower GHG emissions.

Are green cleaning products as effective as standard cleaning products?

Green cleaning products can be just as effective as standard products by the leading brands. A lot of effort and research goes into finding ways of replacing certain undesirable chemical products generally used to formulate cleaning products. It should therefore come as no surprise that these scientists eventually obtain levels of effectiveness that match those of non-green products.

In addition, just like two competing regular brands are not necessarily equally effective, two biodegradable and green products can also yield different results. Essentially, not all green products are effective, but this is also true of non-green products. (Protégez-Vous reference?)

Finally, it is important to remember that EcoLogo certification not only guarantees the environmental value of a product, but its quality and effectiveness as well. Products that are EcoLogo certified have passed normed, widely recognized effectiveness tests, which are validated by an external organization.

Why do I cough when using a conventional product to clean my bathroom?

Most of conventional bathroom cleaning products contain strong acids which dissolve limescale, rust and soap residues. When spraying, we breathe small particles of the acid which cause a reflex cough. Continuous exposition to these chemicals may lead to various changing in human health status. In the Bio-Vert formula these acids are replaced by organic and degradable acids such as lactic acid and citric acid which make the product as efficient as the conventional ones.

What is the impact of dyes on the environment?

Most dyes used in conventional products are synthetic dyes which are very resistant and biodegrade very poorly in the environment. Moreover, when these kind of dyes biodegrade, they generate by-products which are very harmful for the environmental balance. Lastly, synthetic dyes may cause allergies especially on sensitive skins. Since dyes are useful only to change the appearance of the product and have no cleaning function, it is better not to use them.

Can I use regular detergent in my front-load washer?

Using regular laundry detergent in a front-load washer is generally not recommended. Regular detergents produce too many suds for low water front-load washers, which can make proper rinsing difficult and even cause excess sudsing to the point of damaging your washer, especially the water pump.

High-efficiency or HE detergents are specially formulated for front-load washers, and contain low-sudsing and anti-redeposition agents that prevent these problems from occurring.

If you insist on using regular laundry detergent in your front-load washer, be sure to use half the recommended quantity.

Biovert markets both regular and HE laundry detergents.

Can I use Biovert fabric softener in my front-load washer?

Yes, Biovert fabric softener is suitable for front-load washers, and in the same amounts, you would use in a standard washer.

Why cold and hot water washing?

In addition to being more effective for removing certain stains, doing laundry in hot water also activates the wetting agents and helps additives in the detergent dissolve faster.

There are detergents that are very effective in cold water or even recommended for use with cold water. These save energy and can also save certain delicate fabrics not suited for hot water from being damaged. It should nevertheless be noted that wetting agents that are generally effective in cold water often produce cleaner results in hot water on deeply stained clothes.

All Biovert laundry products are designed to work in cold water.